offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The impact you will have in this role:
Being a member of the Operations Risk & Control Team, the Senior Analyst will be responsible for maintaining the integrity of DTC's books and records through various monitoring, reconciliation and error resolution activities aimed at ensuring the daily balancing of client, inventory, and internal account positions for both cash and securities. The OR&C Team monitors and processes agent related transactions and provides support to the Transfer Agent community. In addition, the Operations Risk & Control Senior Analyst will interact with clients and partners to assess and resolve problems, display attention to detail, and possess the ability to multi-task while providing excellent internal and external client service.
Your Primary Responsibilities:
Complete operational processes by following documented procedures and job aides, make suggestions on improving process and efficiency
Process specialized workflows, resolve exceptions, assist with complex inquiries
Ensure results met in line with procedures, metrics, and benchmarks, while adhering to critical timeframes
Build knowledge of department controls. Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk
Maintain a focus on client service, including responding to inquiries timely and accurately, resolving issues promptly
Build and maintain strong relationships with internal and external partners to facilitate issue resolution, operational improvements, and risk reduction
Demonstrate active engagement in meetings and display curiosity to learn and grow; accept feedback given and apply it to the role
Facilitate training sessions for junior team members
Participate in projects and initiatives
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Minimum 2 years of related experience
Bachelor's degree (preferred) or equivalent experience
We offer top class training and development for you to be an asset in our organization!
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.