Principal Application Support Engineer

uction. The role works closely with development teams, infrastructure partners, Product Management, and Global Operations to advance and resolve technical support incidents and fulfill requests.

Your Primary Responsibilities:

• Analyze multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences

• Review and update articles and run books with collaborators to confirm information is up to date

• Provide oversight and leadership for other support engineers, including technical mentorship and collaboration on complex issues.

• Collaborate with Client Facing teams to provide answers to application issues

• Review and Complete Disaster Recovery scripts to be implemented in response to planned and unplanned outages, ensuring appropriate steps are documented

• Recommend and design automation to reduce the cost of ongoing application monitoring

• Facilitate internal review and validation of support and Non-Functional Requirements during the development phase of an application

• Serve as point of contact for critical issues and advance to appropriate teams as necessary while providing updates to management

• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed For Success:

• Minimum of 8 years of related experience

• Bachelor's degree preferred

Additional Qualifications

• 8 years' experience, especially supporting critical applications in a 24X7 setting.

• Experience with IBM mainframe technology; experience with Linux and Cloud based technology is nice to have.

• Serves as a trusted coach or mentor to colleagues across technical teams.

• Communicates clearly to technical and non-technical audiences to keep others informed.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.