Senior Technical Writer

ys onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Technical writers at DTCC create documentation and in-product help content that help clients and stakeholders to use DTCC products correctly. They apply detailed knowledge of given DTCC products and information on business line strategies and initiatives along with end user needs to develop documentation solutions that optimize the client experience. Types of deliverables include user guides, On-Line Help, technical specifications, best practices documents, FAQs and more.

Your Primary Responsibilities:

• Uses information on end user needs to develop solutions that optimize the client experience; i.e; those that are personalized, innovative, engaging and easy to utilize and navigate

• Creates documentation and in-product help content that help users to use DTCC products most efficiently, ensuring accuracy and quality of all deliverables and adhering to standards established by DTCC Learning

• Maintains detailed, updated knowledge of relevant DTCC products, services and designated business line strategies and priorities.

• Maintains working relationships and uses a consultative approach with Product Management, Sales, RM and other stakeholders and colleagues for information share and to improve client experience

• Manages a high volume of projects and priorities independently, in close collaboration with multiple stakeholders and other writers.

Qualifications:

• Minimum of 4 years of related experience

• Bachelor's degree (preferred) or equivalent experience

Talents Needed For Success:

• Strong project management/organizational skills

• Excellent written communication and editing capabilities

• Outstanding attention to detail

• Ability to prioritize multiple assignments simultaneously

• Proficient to advanced MS Word and or MadCap Flare skills; MS Suite, and Sharepoint

• Experience using a content management system to build and distribute digital learning content

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.