Associate Engineer

dards.
3. Product Configuration:
o Configure and optimize IN / IS products to meet customer requirements and specifications, ensuring optimal performance and functionality.
4. Customer Returns Management:
o Manage and process customer returns efficiently, coordinating with relevant departments to ensure timely resolution and customer satisfaction.
5. Presentations and Live Demonstrations:
o Deliver engaging presentations and live demonstrations of our products to customers through Tech Day events, Road Shows, and Expos.
6. Site Study & Service Activities:
o Visit customer sites to conduct site studies and provide on-site technical service and support, ensuring customer needs are met and issues are resolved effectively.
Technical Support:
• Understand customer requirements and attend to their queries.
• Support the sales team and customers by providing technical compliance and comparisons with competitor products.
• Guide end-users in product installation, wiring, configuration, fault identification, and rectification.
Customer Returns:
• Provide top-notch support by identifying the root cause of reported problems and offering quick solutions.
• Repair faulty materials in collaboration with the Quality Team.
• Ensure immediate replacement of faulty products if repairs are not feasible, coordinating with the Customer Service and Distribution teams.
Site Study:
• Travel to customer sites to understand their basic needs and challenges with instruments used in harsh and hazardous areas.
• Advise customers on installing suitable Intrinsic Safe Products in these areas based on site studies.
• Deliver detailed presentations to customers about the site study and the necessary installations.
Tech Days & Expos:
• Participate in promotional activities such as Tech Day Events, Roadshows, and Automation Expos.
• Inform customers about our products and their functionality through detailed explanations and live demonstrations.
• Involve in stall building activities for Roadshows and Automation Expos.

Qualifications:

Skills: