CRM System Specialist (German speaking)

organizational and reporting structure in the system used (CRM/CPQ)

• Ensuring and optimizing qualitatively flawless customer master data in the subsystems (CRM/CPQ)
• Responsible for the mapping of sales and marketing processes in the CRM system and their further development (interface to IT/process analysis)
• Acting as a point of contact for end-user issues to modify sales and marketing processes
• Carrying out system tests and UATs to ensure a stable process flow (CRM/CPQ)
• Analyzing and solving incidents and problems at application level
• Operational operation of the CRM/CPQ applications (2nd/3rd level support)
• Solving faults and problems and implementing workarounds
• Analysis of existing PowerBi dashboards and modification/creation of operational versions from existing data sources

Qualifications:

Bachelor of Arts Business Administration

Skills:

• Basic concept of an CRM System

• MS Office365 application

• SAP R3 basics

• Fluent speaking in German language

• Process and analytical understanding

What we offer?

• Benefits packages

• Challenging projects in dynamic collaborative team

• Flexible working solutions (home office) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role

• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

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