Customer Service Representative- French speaker

luding multiple product lines and respective sequencing of project orders to fulfill external customer project

• Handles a variety of pre-sales or post-sales service functions

• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration

• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

• Bachelor's degree (BSC/BA)

• 1-3 years experience in customer support

• English language knowledge minimum B2 level, Local/Native Language Capabilities according to the team's scope

Skills:

• Basic MS Office

• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage

• Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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