Customer Support Representative - Danish Speaker (maternity cover)

g compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
• To handle a variety of pre-sales or post-sales service functions
• To provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• To resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• To foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

• Bachelor's degree (BSC/BA) and fresh graduates are welcome to apply
• 1-3 years experience in customer support is an advantage
• Danish and English language knowledge minimum B2 level, Local/Native Language Capabilities according to the team's scope
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal) , Customer Service attitude, strong attention to details, punctuality, problem solving mindset

Skills:

• Danish & English knowledge
• Basic MS Office knowledge
• SAP/Oracle knowledge or any Case Management Tool is an advantage
• Strong communication skills (written and verbal)
• Customer Service attitude, strong attention to details, punctuality, problem solving mindset