Customer Support Representative - English Speaker

a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://https://www.youtube.com/watch?v=JzZfovyFZcY

As a Customer Support Representative your primary function is to communicate and provide commercial support via email, phone, and chat, and case management tool for a portfolio of customers and internal parties.

Main responsibilities:

• Respond to customer and internal inquiries via phone, chat, and email with professionalism and efficiency

• Manage orders end-to-end, including entry, price verification, and order clearing in compliance with Eaton's policies

• Handle customer complaints with a solution-oriented approach

• Coordinate delivery and billing across multiple product lines, ensuring proper sequencing of project orders to meet customer requirements

• Support a variety of pre-sales and post-sales service activities

• Assist sales teams across EMEA and external customers with product and service fulfillment, including:

  • End-to-end order status management
  • Repair and calibration requests
  • Product changes or returns
  • Accounts receivable collections
  • Invoicing requirements
  • Contract and lease administration

• Resolve issues by applying established policies and procedures, while maintaining proactive communication across internal teams and product lines

• Contribute to a culture that reflects Eaton's values, promotes continuous improvement, and strengthens customer relationships

Qualifications:

• Bachelor's degree (BSC/BA)
• 1-3 years experience in customer support

Skills:

• English language knowledge minimum B2 level
• Basic MS Office
• SAP/Oracle knowledge or any case management tool is an advantage
• Strong communication skills (written and verbal), customer service attitude, strong attention to details, punctuality, and a problem solving mindset.

What We Offer:

• Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.