Customer Support Representative - Norwegian Speaker

a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

Eaton BSC is seeking a Customer Support Representative - Norwegian Speaker to join our team.

What you'll do:

The primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Main responsibilities:

• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Handles a variety of pre-sales or post-sales service functions
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

• Bachelor's degree (BSC/BA)

• Preferably 1-3 years experience in customer support, but we are also open to graduates if you are a Norwegian speaker

Skills:

• Proficiency in English and Norwegian

• Knowledge of other European language is an asset

• Basic MS Office skills

• Experience with SAP, Oracle, or any Case Management Tool is an advantage

• Strong communication skills (written and verbal)

• Customer service mindset, strong attention to detail, punctuality, and problem-solving attitude

What we can offer to you:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private

Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward

system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance

your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life

balance

• Talent Management and Career Development: We are dedicated to your professional

growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill

room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility: Join a socially responsible organization committed to making a positive

impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing

your hard work and contributions

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.