Engineer - Technical Support

ding to a robust development process that begins with requirement document, detailed changes, extensive testing, and release to the QA and Production environment.

• Collaborate with the global Bid Manager software development team to streamline Bid Manager releases

• Should be able to identify and analyse access requests from Bid Manager end users

• Plan and perform the requested assignment within the acceptable quality and TAT

• Provide monthly score card updates on the number of requests, progress, and backlog of requests.

• Suggest and implement process improvement ideas to speed up the implementation of Bid Manager requests in a more efficient manner.

• Develop a healthy working relationship with the Canada team for effective problem resolution and guidance.

• Prepare and maintain records, reports, etc, also update all the process trackers in real-time to get a better insight of the workload.

• Should be able to identify training requirements and seek training plans to bridge the technical product skill gap.

• Familiarity with Lean tools, SoP creation, Kaizen methodology.

Qualifications:

• Graduate in Engineering (Electrical / Electronics).

• Minimum 3-5 years of experience in Electrical/ Electronics industry for Technical / Commercial services

Skills:

• Good understanding of technical aspects of switchgear components, assemblies, and their related applications
• Strong problem solving, and troubleshooting skills
• Should be able to interpret customer specifications, drawings, and schematics
• Advance MS excel knowledge and data analysis skills
• Knowledge in Logic building/ Logical thinking
• Should have a basic understanding of ERP, PLM, CRM, and other enterprise-wide tools
• Basic knowledge in GitHub, Tircentis Tosca is desirable
• Strong customer focus and interpersonal skills.
• Self-Motivated to identify and prioritize assigned work
• Strong technical and analytical skills.
• Abilities within Team Foundation Server.
• Good written communication and verbal communication
• Out-of-the-box thinking
• Ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.