Field Service Associate Engineer (Gavle area)

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What you'll do:

As Field Service Associate Engineer you will conduct service and periodic maintenance to customers. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Insure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Participate in required training (technical, mandatory by Eaton or by law). To provide a first class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty.

• Diagnostics and repairs

• Programming and Service of Eaton devices; Commissioning and maintenance of Eaton systems (supervised/lead)

• Close cooperation with Customer Service Department and Service group to process all customer service issues and to identify customer complaints

• Liaise with the OTHER DEPARTMENTS regarding complaint resolution and root cause analysis

• Ensure follow up on EHS practices

• Record observations and near-misses internal / external

• Initiate orders

• Managing the customer install base with the provided internal apps - ERP/CRM

• Regular reporting to the Service Manager

• Observe and report all sales opportunities during all interventions and customer discussions.

• Quote, follow up and Sell products of Eaton service; coordinate service SALES PROCESSES (COMMERCIALLY WISE)

• Liaising and maintaining customer relationships whilst maintaining quality customer service

Qualifications:

• Installer electrical background, suitable education

• Relevant experience in the field

• Three phase electrical installation or maintenance experience essential. Good understanding of switch panels and power distribution

• Communication skills/ Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions

Skills:

• Competitive compensation and benefits package (healthcare, gym membership, food & training contribution and many more!)

• Company car

• Six weeks of holidays

• Great promotional opportunities - We encourage internal promotion, whenever possible

• Excellent working environment - safety and ethic are really important for us

• Learning & Development - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.