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What you'll do:
As Field Service Associate Engineer you will conduct service and periodic maintenance to customers. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Insure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Participate in required training (technical, mandatory by Eaton or by law). To provide a first class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty.
Diagnostics and repairs
Programming and Service of Eaton devices; Commissioning and maintenance of Eaton systems (supervised/lead)
Close cooperation with Customer Service Department and Service group to process all customer service issues and to identify customer complaints
Liaise with the OTHER DEPARTMENTS regarding complaint resolution and root cause analysis
Ensure follow up on EHS practices
Record observations and near-misses internal / external
Managing the customer install base with the provided internal apps - ERP/CRM
Regular reporting to the Service Manager
Observe and report all sales opportunities during all interventions and customer discussions.
Quote, follow up and Sell products of Eaton service; coordinate service SALES PROCESSES (COMMERCIALLY WISE)
Liaising and maintaining customer relationships whilst maintaining quality customer service
Installer electrical background, suitable education
Relevant experience in the field
Three phase electrical installation or maintenance experience essential. Good understanding of switch panels and power distribution
Communication skills/ Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions
Competitive compensation and benefits package (healthcare, gym membership, food & training contribution and many more!)
Six weeks of holidays
Great promotional opportunities - We encourage internal promotion, whenever possible
Excellent working environment - safety and ethic are really important for us
Learning & Development - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.