Internal Local IT Support

ools/Technology**

• Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users. Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.

• Assist with support of site-based IT systems.

• Under supervision, participate in trouble-shooting and resolution of larger IT issues.

• Local hands and partnership with site, feet on the ground support to other IT teams with technology.

Process

• Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.

• Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.

• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.

• Assist in efforts related to root cause analysis and problem management as needed.

• Provide input on IT process to support the Manufacturing equipment.

• Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA)

• Participate in the Inventory, Risk Assessment & Profit Planning Process.

• Participate in internal audits related to IT processes, procedures, software, and systems.

• Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

People

• Liaison between IT and users to drive IT standards.

• Share information about standards, policies and best practices with end users to increase user satisfaction.

Qualifications:

• Associate Degree or High-School Diploma

• At least 2 years of relevant IT service delivery experience

• Intermediate knowledge of MS Windows Operating Systems

• Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook

• Intermediate knowledge of Hardware -online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.

• Intermediate knowledge of other IT infrastructure - network, servers, storage, phone systems

• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology

• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management

• Excellent customer service and communication skills

• Ability to relate well to people at all levels of the organization

• Buddy/training of Analysts

• Communication-Self Motivation-Leadership-Teamwork-Problem Solving skills

• Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset

• Fluent level of English language

• Ready to travel up to 25% of the working time

What We Offer:

• Competitive compensation and benefits package

• Challenging projects in dynamic collaborative team

• We make your aspirations matter - Eaton encourages internal promotion, whenever possible

• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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