PQ Field Services Engineer

175 countries.

Our Midldle East Services Team are looking for a PQ Field Services Engineer, who will provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty.

What you'll do:

The primary function of this role, is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on Eaton UPS's including the scope from small 1-phase UPS to large data center UPS's up to 1200kVA. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsilities over the service request realization (timing, effectiveness) and service sales budget realization.

Key Responsibilities:

• Responsible for performing commissioning, service, repair and preventive maintenance on Eaton's Installed Base/products.

• Proactively be involved in scheduling/planning of works.

• Actively support and work to be in line with goals and performance KPI's.

• Secure timely reporting and technical reports are done in connection to each individual work.

• Attending all mandatory trainings provided in accordance with Eaton policy.

• Working and acting in line with Eaton guidelines, processes and code of ethics.

• Cooperate with Project Managers in projects supporting in plannnig and commissioning scheduling.

• Offer support for high profile clients, providing technical advice and attending site visits as required.

• Maintain direct links with business units (HPO) in technical issues.

• Actively support Eaton's Environment, Health & Safety culture.

Qualifications:

• Electrical Engineering degree

• 5+ years of experience in the field

Skills:

• UPS 1-phase/3-phase systems, Battery backup, emergency supply.

• Communication skills

• Customer Focus

• Flexibility

• Be able to work together with different cultures

• Able to follow instructions

What we offer:

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry

• Work in a company that is commitment to Inclusion & Diversity and Sustainability

• Annual mentoring program, Eaton University, a reward, and recognition system

• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide

• Strong, agile and diverse team locally and globally

• Strong processes and state-of-the-art systems and tools

• Structured employee development processes, open feedback culture with development plans

• Detailed induction support and well-structured onboarding

• Balance your work and life with a hybrid worktime model

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.