Quality Process Supervisor




Bajos de Haina, Dominican Republic


Position summary

What you'll do:

Assure customer satisfaction through our Quality System; accountable for quality performance by monitoring Quality related metrics, conducting Quality Assessments. Making improvements in the quality procedures and develop innovations to improve productivity and reduce product costs. Attain quality goals, assure quality plans are implemented and drive results accomplishment. Deploy the applicable EQS elements and initiatives of EBS to accomplish the established goals.


  1. Responsible to establish and develop quality process, such as cost out and process improvement projects to attain plant goals and improve the quality level. Administer the plant Quality program, to maintain required quality levels for plant.
  2. Prepare reports and presentations to monitor and improve the metrics that impact Quality indicators such as: Warranty, Scrap (within the plants), Quality PPM, PPAP Cycle times, DMR metrics, Hold area inventory, Focus 5 or Major Detractors to the PPM metric and Scrap, etc.
  3. Propose and implement improvements processes to guarantee the fulfillment of EQS Policies such as PR-5 Internal PPAP/FAI and PR-6.
  4. Participate in Internal ISO 9001 audits to assure compliance of the Quality System and follow up on the resulting corrective actions (CAR's) or opportunities for improvement (OFI's).
  5. Collect and maintain Historic data control (statistics of products) to support and determine quality issue and root cause.
  6. Maintain and support the policies of the Eaton Quality System (EQS).
  7. Verify and Follow the final Audits results.
  8. Analyze production quality issues (including metrics trends), customer and supplier Feedbacks, prepare corrective action plan, follow up and close any actions which are documented through WISPER; maintain the communication process between supplier, external and internal customers.
  9. Lead the Quality process activities and implement quality action plan on any New Product Introductions and transfers as per the PROLaunch Project guidelines.
    https://10.Increase levels of quality through continuous improvement processes and process defect prevention.
    https://11.Coordinate/Supervise the functions-task of the Quality Assistant, quality Inspector and Process Technician. Provide training to engineering assistants and interns assigned to the line, assign tasks and monitor their performance.
    https://12.Maintain Quality Capability process, according to EQS criteria. Require and follow up actions plans with customer/supplier of process that are not in compliance.
    https://2.1 - Responsibilities related to Health, Safety and Environment (EHS):
  10. Execute 100% of monthly safety inspection, in coordination with the MESH Coordinator.
  11. Assure that any vendor or material qualifications comply with established MESH Policies and Procedures
  12. Assist to all EHS training assigned.
  13. Promote and promulgate all MESH Process and Policies to all the employees under his/her supervisor and ensure that they are being performed at his/her area / manufacturing line.


  • Bachelor's degree on industrial, electrical or electromechanical engineering, or other related science.

  • Minimum experience of 1 year in similar positions.

  • Full Bilingual (English / Spanish)

  • PC knowledge: Microsoft Office, Minitab, Access, and AS400.

  • Knowledge: Lean Tools, 6 Sigma and SPC.

  • ISO 9001 Internal Auditor (Lead Auditor is a plus)

  • Pro-Launch tools (preferably)


Why you should apply for a job to Eaton:

  • 4.3/5 in supportive management

  • 72% say women are treated fairly and equally to men

  • 78% would recommend this company to other women

  • 73% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible work options to help balance work/life demands

  • Strong community involvement with a donation matching program

  • Competitive compensation packages