Salesforce support analyst

user issues and requests related to Salesforce functionality, configuration, and performance. Collaborate with business team members and IT team to resolve issues.
• Test Salesforce enhancements or data migration requirements, ensuring quality and accuracy and isolate and escalate any defects.
• Monitor and maintain data quality in Salesforce Sales and Partner Sales Platform, by performing regular audits, communicating results and encouraging sales users and leaders to support data quality.
• Coach users on Salesforce best practices and features, and contribute to user documentation and guides.
• Stay current with Salesforce releases, updates, and new features, to best support communications with users."
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Qualifications:

Bachelor's degree in business, information systems, or related field.
Minimum 2 years of relevant experience in software technical support or as a business/system administrator for a software application.

Skills:

Preferred Salesforce or equivalent customer relationships software experience (Microsoft Dynamics)
"Strong problem-solving, troubleshooting, and analytical skills, with the ability to diagnose and resolve user issues and requests.
Excellent communication, collaboration, and customer service skills, with the ability to interact with users and stakeholders of different levels and backgrounds.
Detail-oriented, organized, and self-motivated, with the ability to manage multiple tasks and prioritize effectively."

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.