Service Sales Support Representative - Italian Speaker

especting the current processes and pricing objectives.
Also providing products / service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory.

You will:

• Promote and sell distributed services and products via the phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
• Responsible for generating and following up service quotations to our customers
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Provide good follow up on ongoing quotes until receiving Purchase Order from customer
• Manage the purchase orders and specific purchase conditions on the appropriate tools and systems
• Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
• Constant cooperation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
• Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
• He/she can have a small sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
• Contract Management focus on contract renewing for customers

Qualifications:

• Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree

Skills:

• Sales or order management experience preferably on electrical/IT/telecommunications is a plus

• Strong Italian and intermediate English language capabilities is essential

• Technical sales aptitude and analytical skills

• Market, Industry, Channel and Competitive Knowledge

• Negotiation and consultative selling skills

• Excellent Communication and Interpersonal Skills (Written and Verbal)

• Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude

• Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.)

• Teamwork, networking and continuous learning skills

• Adapting and driving change and process improvements

• Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting

What we offer:

• Competitive compensation and benefits package

• Challenging projects in dynamic collaborative team

• Flexible working solutions (home office) are implemented across different EMEA locations

• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter. We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

• We make your contributions matter -reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

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