#38141NewTaipeiCity
g performance.
Monitors and coordinates all customer service activities, inclusive of tracking all order status, backlog liquidation,deliveries and customer billing.
Works collaboratively across multiple functions to determine how and where improvements can be made to increase performance of the team and customer satisfaction.
Strong managerial skills to be able to prioritize time commitments, long term process improvement, and shorter-term delivery yield improvement initiatives.
Continually seeks for waste elimination, process automation opportunities to achieve process standardization with speed and accuracy.
Develop and implement customer service policies and procedures to support new business initiatives.
Partner with country leader and Sales team to forecast or deliver monthly sales targets.
Define and implement processes to support internal and external customer needs.
Think and act strategically: Builds strong customer relationships and anticipates/delivers customer centric solutions; Grows the business and outperforms our markets.
Consistently achieves results, even under adverse circumstances; continuously improve customer satisfaction.
Builds a pipeline of high performing, diverse teams and optimize the order fufillment process.
Be passionate for the customer service activities, conveying optimism about the future and its possibilities
Sets expectations high and galvanizes the team to achieve them; effectively prioritizes and acts with speed and focus to drive the customer service improvement.
Promote a positive and trusting working environment that enables and encourage teamwork and performance
Learns quickly when facing new situations
Play by the rules and act with integrity; creates an atmosphere that encourages employees to speak up about ethics concerns.
To be committed & responsible for Quality Management System:
Implement the process approach and risk-based thinking
Provide the necessary support to fully implement and sustain the QMS
Communicating to the organization the importance of conforming to QMS requirements
Ensuring the QMS meets its goals
Engage, direct, and support individuals contributing to the QMS
Create a culture of continuous improvement
Qualifications:
Bachelor degree in business, marketing, electrical or related areas preferred
5+ years supervisory experience with proven track record in managing a customer service team
Proven competencies in Customer Service, Order Fulfillment, Supply Chain Management, Sales or other related functional background
Possess Knowledge of customer contracts and terms
Familiar with SAP system, preferably on SD module
Possess Knowledge on Incoterms 2020 and handling Letter of Credit
Committed and dedicated to customer satisfaction
Empathetic to clients' needs
Excellent listening skills
Articulate and effective communicator
Comfortable presenting to peers
Flexible and adaptable
Ability to establish and maintain strong relationships
Excellent customer service skills
Demonstrated supervisory skills
Ability to learn complex material and train others
Excellent problem solving, decision-making, planning, organization and time management skills
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.