#38758Queretaro
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F. Ability to use internal software applications including MFgPro, C360 CRM, Access TRC call log, Enovia and Vista
G. Participate in the development and/or maintenance of product support resources (i.e. self-service knowledge base, application notes, catalogs)
H. Ability to work flexible hours to support emergency customer situations
#LI-KL1
Qualifications:
Bachelor degree in a technical field necessary.
Minimum customer interaction experience (3 years) on a remote support role
English business and technical proficient
Skills:
• Automation technical knowledge (PLC's, HMI's and communication protocols)
• Strong listen, written and verbal communication skills
• High Ability to speak, write, and read English - Fully bilingual
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.