#38726İstanbul
tive technology portfolio, including energy storage solutions, electric vehicle charging infrastructure (EVCI), and energy management software (BEMS).
As a echnical Support Engineer, you will collaborate with local sales teams, area managers, end customers, partners, and service representatives to provide essential pre-sales and post-sales technical support. Your responsibilities will include:
Managing technical inquiries and drafting quotations based on electrical diagrams and technical data within deadlines.
Utilizing simulation tools to prepare outputs and assist customers in selecting components from the Eaton product portfolio.
Delivering Level 1 technical support for hardware and software issues through various communication channels.
Taking ownership of cases until resolution, coordinating site interventions, and initiating the RMA process for product replacements.
Supporting the development of engineering software and localizing technical documentation.
Fostering customer loyalty through exceptional service and sharing technical knowledge within the team.
Qualifications:
Engineering or equivalent Technical Degree (Electrical is an advantage)
Skills:
Proven experience in Electrical field/Industrial Engineering
Advanced understanding of electrical products and applications
Analytical mindset, sales and business acumen
Fluent in English and in German
What we offer:
Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
Dog-Friendly: Bring your furry friend to work in our dog-friendly office
Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
Social Responsibility: Join a socially responsible organization committed to making a positive impact
Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions
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