Technical Support Engineer - German Speaker

Eaton

3.9

(38)

İstanbul, Turkey

Why you should apply for a job to Eaton:

  • 4.2/5 in supportive management
  • 74% say women are treated fairly and equally to men
  • 79% would recommend this company to other women
  • 71% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible work options to help balance work/life demands
  • Strong community involvement with a donation matching program
  • Competitive compensation packages
  • #38726İstanbul

    Position summary

    tive technology portfolio, including energy storage solutions, electric vehicle charging infrastructure (EVCI), and energy management software (BEMS).

    As a echnical Support Engineer, you will collaborate with local sales teams, area managers, end customers, partners, and service representatives to provide essential pre-sales and post-sales technical support. Your responsibilities will include:

    • Managing technical inquiries and drafting quotations based on electrical diagrams and technical data within deadlines.

    • Utilizing simulation tools to prepare outputs and assist customers in selecting components from the Eaton product portfolio.

    • Delivering Level 1 technical support for hardware and software issues through various communication channels.

    • Taking ownership of cases until resolution, coordinating site interventions, and initiating the RMA process for product replacements.

    • Supporting the development of engineering software and localizing technical documentation.

    • Fostering customer loyalty through exceptional service and sharing technical knowledge within the team.

    Qualifications:

    • Engineering or equivalent Technical Degree (Electrical is an advantage)

    Skills:

    • Proven experience in Electrical field/Industrial Engineering

    • Advanced understanding of electrical products and applications

    • Analytical mindset, sales and business acumen

    • Fluent in English and in German

    What we offer:

    • Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

    • Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing

    • Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance

    • Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

    • Dog-Friendly: Bring your furry friend to work in our dog-friendly office

    • Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

    • Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

    • Social Responsibility: Join a socially responsible organization committed to making a positive impact

    • Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

    #LI-JV1

    Why you should apply for a job to Eaton:

  • 4.2/5 in supportive management
  • 74% say women are treated fairly and equally to men
  • 79% would recommend this company to other women
  • 71% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible work options to help balance work/life demands
  • Strong community involvement with a donation matching program
  • Competitive compensation packages