Customer Service Representative

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What You'll Do

Job Title: Customer Service Representative

Location: Belgium (Office-based with home work one day per week)

Reports to: Operations Manager

Department: Operations

Contract Type: Full-time, Permanent

Salary: Competitive base salary + Benefits

Enovis™ is a global medical technology innovator dedicated to improving lives by developing clinically differentiated solutions that enhance patient outcomes and restore motion for life.

With thousands of employees worldwide and an extensive range of products, services, and integrated technologies, we strive to make each day better by partnering with the brightest minds to advance smarter, personalized, and more effective care that impacts patients wherever they are on their pathway to health.

Role Overview:

The Customer Service Representative is responsible for providing high-quality operational and administrative support to customers, ensuring accurate order processing, timely deliveries, and effective issue resolution. The CSR acts as a key interface between customers, sales teams, logistics, and other internal departments, contributing to customer satisfaction and business continuity in a regulated medical device environment.

Key Responsibilities:

Customer orders management

Process customer orders accurately and efficiently in the ERP system

Process material reservation (implants & instruments) for surgeries planned in hospitals

Invoice hospitals according to procedure

Coordinate deliveries to and returns from hospitals with logistics team

Communication with customers, sales team

Be the primary point of contact for customers and sales team members for inquiries related to orders, deliveries, prices and reimbursement data (RIZIV - INAMI), quotations and others.

Be point of contact for transporters.

Handle customer complaints and issues in a professional way and report the issue to the sales representative or any other involved department.

Communication (email, phone) with Sales Representative and/or Clinical Support representative regarding possible delivery issues (e.g. missing items) for a specific surgery.

Follow-up back-orders and inform Sales Team.

CRM

Maintain accurate customer records and master data.

Qualifications & Experience:

Essential:

Bachelor's degree or equivalent professional experience in customer service, administration, or logistics, preferably in healthcare sector.

Strong written and verbal communication skills.

Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Fluent in Dutch and French

Desirable:

Experience with ERP system is an added value

Experience in a similar function in the healthcare or medical device industry

Fluent in English

Key Competencies:

Accuracy and attention to detail

Well-organized, be a good planner and keep overview

Problem-solving minded

Customer oriented, helpful

Ability to perform under pressure

Collegial

Benefits:

Competitive salary

Hospitalisation insurance and pension scheme

Opportunities for professional development with supportive working environment

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.