Iconic brands. Global locations. Extraordinary people. These elements, infused with our commitment to continuous improvement, set us apart from the competition and create a career and customer experience like no other. As a diversified technology company, we have leading positions in orthopedic solutions, industrial welding and cutting, and specialty gas regulation and control. Our products and services help improve the lives of our customers around the world. And, with over 15,000 passionate associates in offices across six continents, we advance our positive impact every day on a worldwide scale.
If you’re craving an opportunity to shape a growing global company, work with highly-motivated colleagues and make a difference right away‚ then Enovis Corporation (NYSE: ENOV) is the place for you. Check out our current career opportunities today!
What You'll Do
The Platinum Care Specialist is tasked with delivering world class customer experience to our top 500 accounts. Build a strong relationship with them to ensure continued growth of these accounts. They must have an in depth understanding of our processes and products to resolve any customer issue. Critical to this would be the quality of resolution and time taken to resolve. The main objective would be to make every interaction with the customer an opportunity to wow them thereby building brand loyalty.
Efficiency (Productivity) – Responsible for handling inbound and outbound calls. No of calls/emails handled and average handle time
Effectiveness (Velocity) - Average speed of answer and response time on emails. First call resolution (FCR) and time taken to resolve (TTR)
Strong work ethic, demonstrates commitment, dedication and highly engaged
Relates well to all types of people inside and outside the organization, builds rapport and productive relationships.
Excellent listening skills and easy to approach attitude
Ability to work alone and with a team in a highly structured environment
A high degree of professionalism; inclusive and collaborative work style
Quality - maintain high quality audit scores and C Sat %
Help grow the accounts with the quality of service. Zero account attrition
Responsible to maintain the designated inbox
Ability to multitask and handle multiple systems simultaneously
Responsible to log all customer interactions in SFDC and accuracy of case logs.
Support customers with E2E process and product knowledge
Assist customers with placing orders, returns
Advise customers on policies, procedures
Advise customers on pricing, freight, account information
General Skills/Competencies/Specialized Knowledge
EOE AA M/F/VET/Disability Statement
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.
Powered by a culture of continuous improvement, extraordinary talent and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services and integrated technologies fuel active lifestyles.