Iconic brands. Global locations. Extraordinary people. These elements, infused with our commitment to continuous improvement, set us apart from the competition and create a career and customer experience like no other. As a diversified technology company, we have leading positions in orthopedic solutions, industrial welding and cutting, and specialty gas regulation and control. Our products and services help improve the lives of our customers around the world. And, with over 15,000 passionate associates in offices across six continents, we advance our positive impact every day on a worldwide scale.
If you’re craving an opportunity to shape a growing global company, work with highly-motivated colleagues and make a difference right away‚ then Enovis Corporation (NYSE: ENOV) is the place for you. Check out our current career opportunities today!
What You'll Do
We are seeking a dedicated, service-oriented individual to join the Surgi-Care Branch of DJO as a clinical Field Service Representative in Boston, MA. This unique opening will allow you to service patients directly in order to assist them in their recovery.
Field Service Representatives assigned to the Surgi-Care Branch of DJO are responsible for ensuring the safe delivery, stocking, and management of Company product(s) within their assigned territory. This role is also responsible for evaluating and measuring patients for orthotic devices, safely and correctly fitting devices to patients, educating patients and their caregivers on the safe and appropriate use of such devices, and properly documenting the provision of all products and services.
Serves as a liaison between customer and sales.
Participates in continuing education seminars and refresher product/instrumentation trainings.
Develops and maintains professional and technical knowledge by staying current on relevant Durable Medical Equipment (DME) and Home Medical Equipment (HME) orthopedic products and services offered by both DJO and Surgi-Care.
Develops and maintains working knowledge of all applicable government regulations.
Adheres to all internal Corporate Compliance guidelines, OIG and government healthcare regulations.
Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
Other duties as assigned.
High School Diploma or GED required.
Holds certification with appropriate state regulatory agency preferred. Includes American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, Orthopedic Technology Certification, or related.
Minimum of 2 years of experience with patient care and/or customer service in a hospital, healthcare facility/clinic or office, or as an independent contractor, or related experience required.
General working knowledge of customer service-related practices required.
Previous experience or successful completion of factory training for home medical equipment (HME) strongly preferred.
Working knowledge of Durable Medical Equipment (DME) and orthotic products strongly preferred.
Previous experience with inventory management programs and/or EMRs strongly preferred.
Demonstrated experience with the application of soft goods/functional bracing strongly preferred.
Must satisfy third-party credentialing requirements in order to gain access to hospital accounts.
May be required to travel up to 10% of the time, but overnight travel is not required.
WORK ENVIRONMENT & PHYSICAL DEMANDS
EOE AA M/F/VET/Disability Statement
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows.
Powered by a culture of continuous improvement, extraordinary talent and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services and integrated technologies fuel active lifestyles.