JR009551- Systems Engineer, Applications

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Key Responsibilities

• Servers and WAN/LAN monitoring, reporting, and alerting for various monitoring tools for various customer spread across US and UK geographies.

• Maintaining and enhancing the use of the BMC TrueSight, Patrol & Entuity platform

  • Adding/Deleting devices in tools
  • Basic config's after device discovery
  • Technical support and troubleshooting of existing custom-built applications.
  • Support day-to-day operations and maintenance existing applications.
  • Setting up parameters, thresholds, action profiles.
  • Monitoring using, Patrol, SNMP, WMI and WINRM
  • Understand the distributed architecture of monitoring solution.
  • Understand and configure NW, Server, Website, Database monitoring.
  • Knowledge on reporting features.

• Adherence to ITIL processes

Knowledge

• An intermediate understanding of Infrastructure technologies including Unix, Microsoft Windows Server, Storage/Backup and Networking.

• Demonstrable experience of working in an IT infrastructure.

• Basic technical awareness of IT infrastructure Servers (Windows, Unix, AIX)/ Networks (Switch, Routers, DNS) Database and URL's

• Knowledge of the ITIL framework desirable (Incident, Request, Change and Problems)

• An intermediate technical awareness about TCP, UDP, PING, SNMP, WMI.

Skills

• Analytical skills and Problem-Solving Ability

• Excellent customer service skills

• Ability to multi-task and work well under pressure

• Good team working skills essential

• ITIL certification desirable

• Able to communicate in groups with confidence and conviction

Experience

• Minimum 4 to 6 years of working experience supporting monitoring tools for large environments

  • BMC TrueSight, Patrol & Entuity

  • NetIQ AppManager and SolarWinds are added advantage.

JR009551