Servers and WAN/LAN monitoring, reporting, and alerting for various monitoring tools for various customer spread across US and UK geographies.
Maintaining and enhancing the use of the BMC TrueSight, Patrol & Entuity platform
Adherence to ITIL processes
An intermediate understanding of Infrastructure technologies including Unix, Microsoft Windows Server, Storage/Backup and Networking.
Demonstrable experience of working in an IT infrastructure.
Basic technical awareness of IT infrastructure Servers (Windows, Unix, AIX)/ Networks (Switch, Routers, DNS) Database and URL's
Knowledge of the ITIL framework desirable (Incident, Request, Change and Problems)
An intermediate technical awareness about TCP, UDP, PING, SNMP, WMI.
Analytical skills and Problem-Solving Ability
Excellent customer service skills
Ability to multi-task and work well under pressure
Good team working skills essential
ITIL certification desirable
Able to communicate in groups with confidence and conviction
BMC TrueSight, Patrol & Entuity
NetIQ AppManager and SolarWinds are added advantage.