As an IT Manager on the IT Service Management team, you will be responsible for managing the execution of operational, tactical, and strategic activities on a day-to-day basis. You will be managing the Configuration Management Database (CMDB) team aligned to IT Service Management areas of Request Catalog, Incident Management, Change Management, and Asset Management. This position is responsible for determining time and resources needed to complete assignments and leads team members in prioritizing and completing assigned tasks and projects, as well as identifying and resolving roadblocks, determining timelines, raising risks, and identifying solutions. This position is also responsible for people management activities including career planning/support, training, interviewing, hiring, rewarding, disciplining, and conducting performance and salary reviews. In this role you will collaborate with senior leadership to identify and plan for resources needed to accomplish long-term goals.
Additional responsibilities include collaborating with other IT teams to understand production support requests and project requirements, identifying staffing needs, helping to oversee the implementation and deployment of team projects and new technology, and on-call management.
Equal Opportunity Employer/Disability/Veterans
Short term disability
Enterprise Holdings is a family-owned, world-class portfolio of brands including Enterprise Rent-A Car, Alamo Rent A Car, and National Car Rental. We operate a global network that covers 100 countries, 80,000 dedicated team members, and more than 1.5 million vehicles taking customers wherever they need to go. In any way you want to think about it, we lead the transportation service ...