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Customer Assistance Representative Sr. - Burbank Airport

Enterprise Mobility

3.3

(31)

Burbank, CA

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #517681

    Position summary

    e customers, and act as a rental back-up in a large home city branch or airport location.

    Branch location: 2501 N Hollywood Way. Burbank, CA 91505

    Pay for this position starts at $20 / hour

    Apart from religious observances, must have open availability and be able to work full time (40 hours/week) including days, nights, weekends & holidays

    Responsibilities

    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

    • Meet and greet customers in a friendly and timely manner

    • Provide directions and general assistance

    • Assist to assess condition of rental upon return

    • Process returns, check-ins and exit kiosk transactions

    • Understand and communicate rental terms and conditions, vehicle features and other services

    • May sell optional protection products, upgrades, fuel options and other additional equipment

    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old
    • This position requires a valid Driver's License
    • Must have a high school diploma or GED equivalent
    • Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred)
    • Apart from religious observances, must have open availability and be able to work full time (40 hours/week) - days, nights, weekends and holidays
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.