Customer Experience Representative at San Francisco Airport

efficient and timely rental and return experience.

This pay for this position starts at $23.78 with opportunity to earn incentive pay.

This position is located at the San Francisco Airport Car Rental Center at 780 N. McDonnell Road, San Francisco, CA 94128

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Schedule:

Due to union shift bids this position requires flexible availability.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High School Diploma or G.E.D. required

• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be able to work evenings, weekends and holidays

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.