Customer Experience Representative - Miami International Airport

efficient and timely rental and return experience.

This pay for this position starts at $20.73

This position is located at Miami International Airport - 3900 NW 25th Str Miami, FL 33142

We offer:

• Paid time off

• Employee rental car discounts

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

Schedules:

Friday - Tuesday 12 pm - 8:30 pm Wednesday/Thursday: OFF

Friday - Tuesday 3:30 pm - 12am Wednesday/Thursday: OFF

Thursday- Monday 6:00 pm - 2:30 am Tuesday/Wednesday: OFF

Thursday- Monday 4:30 pm - 1 am Tuesday/Wednesday: OFF

Thursday- Monday 1:30 pm - 10 pm Tuesday/Wednesday: OFF

Wednesday - Sunday 3:30pm - 12am Monday/Tuesday: OFF

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old

• High School Diploma or G.E.D. required

• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

• No drug or alcohol related conviction on driving record in the past 5 years

• Must be willing to accept $20.73/hour

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Apart from religious observation, must be willing to work 7-days a week including weekends and holidays. Available schedules listed below:

• Friday - Tuesday 12 pm - 8:30 pm Wednesday/Thursday: OFF

  Friday - Tuesday 3:30 pm - 12am Wednesday/Thursday: OFF

  Thursday- Monday 6:00 pm - 2:30 am Tuesday/Wednesday: OFF

  Thursday- Monday 4:30 pm - 1 am Tuesday/Wednesday: OFF

  Thursday- Monday 1:30 pm - 10 pm Tuesday/Wednesday: OFF

  Wednesday - Sunday 3:30pm - 12am Monday/Tuesday: OFF