Customer Service Return Agent - DFW Airport

average of $18.50/hour (15.50 per hour plus incentives).

This position is located at the Dallas Fort Worth Airport at 2424 E 38th St, Dallas TX 75261.

We offer:

• Paid time off

• Employee discounts on renting and purchasing cars

• Retirement savings plan including 401k with matching profit sharing

• Health Insurance

• Life Insurance

• Dental Insurance

• Vision Insurance

• Training and development

• No Airport Clearance Required

Available Schedules:

1. Thursday - Monday 2:00pm-10:00pm

2. Tuesday - Saturday 3:00pm-11:00pm

3. Tuesday - Saturday 11:00am-7:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

• Remind customer to check for personal belongings

• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

• Advise and review rental charges; and provide an accurate receipt to the customer

• Provide information in a professional and courteous manner regarding transportation to the airport terminal

• Thank customers using the prescribed dialogue

• Inquire about service, satisfaction and document dissatisfaction

• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

• Use of proper statement to determine if vehicle is being returned with full tank of gas

• Complete a service alert for any mechanical and or body damage communicated by the customers.

• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

• Keep lot organized for ease of access and traffic flow

• Seek to improve job performance through self-assessment, skill development, training and goal setting

• Maintain a regular and reliable level of attendance and punctuality

• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time
• Apart from religious observation, must be available to work one the following schedules as part of an operational shift bid including weekends, nights and holidays: Thursday - Monday 2:00pm-10:00pm, Tuesday - Saturday 3:00pm-11:00pm, and Tuesday - Saturday 11:00am-7:00pm