Overnight Seasonal Customer Service Agent – O’Hare Airport

k in service at the end of the season prior to applying again as a seasonal or a regular employee.**

This position is located at O'Hare International Airport (ORD)- O'Hare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666.

Schedule:

Overnight schedule hours are from 10:30 pm to 7am

off days are determined based on shift bid

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years
• Must live within 30 minutes of O'Hare Airport
• Previous experience working overnight, third shift or graveyard roles (e.g., hospitality, airport, or customer service) is strongly preferred
• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Seasonal employees may work May 2026 up until November 1, 2026. They must experience a 13 consecutive weeks break in service at the end of the season prior to working again as a seasonal or a regular employee.