Seasonal Customer Experience Representative Lansing Airport

ering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Compensation is $18.00/hour and is located at 4100 Capital City Blvd, Lansing, MI 48906.

This position is available for part time seasonal for the summer season. Employment dates will begin between May and will conclude in October.

We offer:

• Employee discount

• Training and development

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner

• Working Multiple Rental Checkpoints including: Counter (, Exit Booth(Processing Rental Agreements and Ensuring correct informationon Rental Agreements, Return Lane(Processing Rental Returns and ensuring Customer satisfaction)

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 6 Months of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the last 3 years
• No drug or alcohol related convictions on driving record in the last 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work Thursday- 10-6p, Friday- 10-6p, Saturday 8-4p, Sunday 12-8p, Monday 12-8p.