Seasonal Customer Experience Representative - Marquette Airport MQT

fficient and timely rental and return experience.

Opening available at the following branch location:

Marquette Airport: 225 Airport Ave Gwinn, MI, US, 49841

This is a seasonal position with a starting rate of pay $18.00/ hour.

The seasonal window starts May 2026 and will end on or before October 31, 2026 and cannot exceed 180 days.

Schedule:

• Sunday: 11am - 8pm

• Monday: 11am - 8pm

• Tuesday: 11am - 8pm

• Wednesday: 11am - 8pm

• Thursday:Off

• Friday:Off

• Saturday:Off

or

• Sunday: Off

• Monday: 11am - 8pm

• Tuesday: 11am - 8pm

• Wednesday:11am - 8pm

• Thursday: 11am - 8pm

• Friday: 11am - 8pm

• Saturday:Off

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

• Place outgoing calls for callback management, and miscellaneous calls as assigned

• Assist to assess condition of rental upon return

• Notify Management of any known customer problems

• Notify Management of any known vehicle problems and any required vehicle maintenance

• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High School Diploma or G.E.D. required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must be at least 18 years old
• This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being eligible to re-apply