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Sr. Customer Assistance Representative

Enterprise Mobility

3.3

(31)

The Villages, FL

Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.

    • #516530

    Position summary

    full time position, we are currently hiring for the following schedules:**

    Sunday OFF

    Monday 7:00am-5:00pm

    Tuesday 7:30am-5:00pm

    Wednesday OFF

    Thursday 8:00am-5:00pm

    Friday 7:30am-5:00pm

    Saturday 8:00am-2:00pm

    Responsibilities

    • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

    • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

    • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

    • Meet and greet customers in a friendly and timely manner

    • Provide directions and general assistance

    • Assist to assess condition of rental upon return

    • Process returns, check-ins and exit kiosk transactions

    • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

    • Understand and communicate rental terms and conditions, vehicle features and other services

    • May sell optional protection products, upgrades, fuel options and other additional equipment

    • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

    • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

    • Perform miscellaneous and backup duties job-related duties as assigned

    Equal Opportunity Employer/Disability/Veterans

    Qualifications

    • Must be at least 18 years old

    • High school diploma or GED equivalent required

    • Some college preferred

    • Must have at least 1 year prior customer service retail or administrative support experience

    • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

    • No drug or alcohol related conviction on driving record in the past 5 years

    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    • Must be willing and able to stand and/or walk for long periods of time

    • Must be able to read, write, speak and understand English

    • Must be willing to work at a location in The Villages, FL

    • Must be willing to accept a pay rate of $18.10/hour

    • Must be willing to accept full time employment

    • Apart from religious observation, must be able to work the following schedules:
      Sunday OFF

      Monday 7:00am-5:00pm

      Tuesday 7:30am-5:00pm

      Wednesday OFF

      Thursday 8:00am-5:00pm

      Friday 7:30am-5:00pm

      Saturday 8:00am-2:00pm

    Why you should apply for a job to Enterprise Mobility:

  • 61% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
    • Ratings are based on anonymous reviews by Fairygodboss members.
  • With the support of management and their peers, women are encouraged to pursue new opportunities and rise to new levels in their career.
  • Employee benefits include adoption assistance, company-sponsored events and activities, employee assistance program, employee discounts
  • We make a point to hire locally and ensure our employees reflect the communities in which we do business.