#514103
stomers, and act as a rental back-up in a large home city branch or airport location.
The pay for this position starts at $18.25 / hour. Employees can earn yearly merit increases based on performance.
This position is located at J F Kennedy International Airport (JFK), NY 11430.
We offer:
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule:
Sunday: 5:30pm-2am
Monday: OFF
Tuesday: OFF
Wednesday: 5:30pm-2am
Thursday: 5:30pm-2am
Friday: 5:30pm-2am
Saturday: 5:30pm-2am
or
Sunday: 5:30pm-2am*
Monday: 5:30pm-2am
Tuesday: 5:30pm-2am
Wednesday: OFF
Thursday: OFF
Friday: 5:30pm-2am
Saturday: 5:30pm-2am
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Must have two years college experience OR at least two years of customer service experience
Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to read, write, and speak English
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
Apart from religious observation, must be able to work the following shift/schedule:
Sunday: 5:30pm-2am
Monday: OFF
Tuesday: OFF
Wednesday: 5:30pm-2am
Thursday: 5:30pm-2am
Friday: 5:30pm-2am
Saturday: 5:30pm-2am
or