Asistente Administrativo Data Center

Asistente Administrativo Data Center

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

What you will be doing

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Administration

• Provides support to multiple datacenter facilities, on moderately difficult administrative duties

• Answers incoming phone calls and uses substantial knowledge of standard operating procedures to resolve

• Reviews and responds to moderately difficult work request systems (i.e., dispatch, updates, escalations, etc.)

• Ensures moderately difficult administrative inquiries and issues are resolved for the facilities and customers

• Supports customers by coordinating visits and schedules in the data center

• Maintains the conference rooms and tour schedules while customers are on-site

• May generate purchase requisitions and coordinate with vendors for delivery and invoicing

• Assists with special projects, as assigned

• Provide Support with Janitorial, Courier, Catering and Health vendors to accomplish all activities organized by Equinix staff

• Provide support with the supplier's vendor, manage the supplies stock, inventory and contracts to make sure the budget could be executed in quarter and month

Customer Support

• Educates customers on the datacenter policies and procedures, the facility and services to customers while on site

• Cultivates and enhances positive customer experiences when visiting the datacenters

• Coordinates moderately difficult customer work visits and escorts customers and/or vendors in the datacenters

• Ensures moderately difficult customer inquiries and issues are resolved while customers are on site

• Identifies potential trends in customer inquiries and uses substantial knowledge of operating procedures to make recommendations

• Provides substantial induction learning tours to new customers to orient them to the site; may provide coaching and mentorship to team members on customer learning tours

• Directs customers (via direct line) throughout the facilities, as needed

Onsite Customer Liaison 

• Directs and sources moderately difficult inquiries to appropriate cross-functional teams

• Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request

• Provides back-up coverage on the inventory ordering of supplies to maintain customer facing areas in the datacenters

• Partners with teams in the tracking of customer shipments when on-site

• Uses substantial knowledge to discern customer satisfaction issues and uses judgment to solve for; if necessary escalates to proper team members/management

What you should have

• Typically requires a business administration, engineers and Technical careers are accepted

• ​Typically requires a high school diploma and 2-4 years of equivalent work experience

• Preferable Knowledge in FMA best practices

• 2-4 years of experience of 2 years in management and leading vendors and projects to improve, fixed and repairs building facilities

• 2-4 years of experience with Janitorial, Courier, Catering and Health vendors

• Fluency communication in Spanish and English

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.