Assistant Manager, Data Center Customer Operations

Assistant Manager, Data Center Customer Operations

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data centre customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The Assistant Manager provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team. 

What you’ll be doing:

Leadership

• Provides immediate supervision to a unit or group of employees

• Assigns, nurtures, and supervises the team

• Plans core duties for the team to complete

• Ability to coordinate with Facility management team for power and cooling related issue

• Leads personnel compared to workload (could include support from other data center’s)

• Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program

Systems Support

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix

• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

• Performs troubleshooting and supports customers

Installation

• Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables

• Performs testing of cables before handing to customer

Vendor Management

• Manages, briefs, and instructs vendors for installation, testing, and labeling 

Maintenance

• Performs preventive maintenance to IBX equipment to prevent faults from occurring

Project Management

• Handles multiple projects and assists in designating work to team

What we expect from you:

• A bachelor's degree & proven equivalent work experience required

• Extensive knowledge in network and equipment platforms, systems, and circuits

• Good knowledge and understanding DC power/grounding and cooling system

What we'll be offering:

• Comprehensive and market-competitive remuneration package
• Permanent Health Insurance (PHI)
• You are entitled to 24 days holiday per annum in addition to any statutory holidays (14 public holidays in 2022)
• Housing allowance
• Transportation allowance
• Schooling allowance
• Employee Stock Purchase Plan (‘ESPP’)
• Excellent growth and advancement opportunities
• Internal training/development hub with continuous formative plans available to all
• An inclusive, balanced, and friendly culture with our embedded ethos in which to strive on
• Employee Assistance Programme (EAP)

Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!

Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.