Business Operations and Support Analyst

Business Operations and Support Analyst

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Resolves IBX expense issues within a diverse scope. Performs specialized analyses independently. Interfaces regularly with FP&A, senior IBX leadership to resolve problems. This role is key for coverage of metros and regions where there is not an established expense management presence.

To support the xScale business model within the APAC region by working closely with the individual IBX site Operations teams as well as other relevant stake holders to deliver to what is contractually required by our investors and what we are contractually obliged to with the customer.

Carry out due diligence on any gaps that are identified as a result of the xScale business model and assisting in prioritizing and closing down of items.

This Role will involve collaborating with global teams, to identify key learnings from the xScale business model and drive solutions forward.

Responsibilities

 Problem Solving/Assessment 

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues 

• Helps identify process gaps and issues 

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate 

Project Management 

• Supports project plans and resources, helping to ensure resources are in the right place at the right time 

• Works with stakeholders to gain alignment through implementation and post-implementation stages 

• Applies appropriate project management skills and best practices including Lean Six Sigma 

• Helps identify risks and issues 

Implementation and Change Management 

• Assist in updating process and procedural documentation 

• Completes post deployment analysis 

Reporting and Metrics 

• Status reporting providing periodic project updates, highlighting risks, issues and concerns 

• Performs ad-hoc reporting 

Consistency, Alignment & Prioritization 

• Participates globally in cross functional discussions to drive issues, challenges and prioritization efforts 

• Assists in prioritizing issues faced and driving resolution

Business Requirements, Functional Design and Process Design 

• Obtains, creates and documents business requirements engaging multiple stakeholders 

• Assist in developing BRD’s where needed

• Partners with stakeholders to analyze, define and document business processes within and 

across functional areas 

Stakeholder Management 

• Maps out stakeholder lists and establishes stakeholders' needs 

• Escalates to resolve basic stakeholder issues 

Qualifications

• Previous experience in Data Centre Operations beneficial 

• Previous knowledge of systems supporting Data Centre on site teams beneficial 

• Good spoken and written English 

• Proven record of successful previous project deployments 

• Previous record of cost saving projects  

• Ability to travel if required 

• Ability to work outside of office hours when required due to rest of team being EMEA based 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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