Continuous Improvement Manager, Billing

Continuous Improvement Manager, Billing

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Responsibilities

GBCC Continuous Improvement Manager is responsible for partnering with GBCC, upstream teams (primarily Revenue Operations and Business Units) and Business Assurance to drive improvements in billing integrity, accuracy, and efficiency.

Stakeholder Management and Engagement

• Works extensively with GBCC, Continuous Improvement Team, cross functional Leadership (BAS, Revenue Operations) to build effective relationships and execute jointly agreed commitments

• Has multiple engagement responsibilities with functional teams; stakeholders and governance bodies

• Works to keep GBCC and cross functional teams focused on billing integrity, accuracy and achievement of credit reduction targets

• Seeks feedback; develops knowledge of stakeholder functions and develops stakeholder knowledge of GBCC

• Supports stakeholder engagement and communications with respect to project and program status and helps to manage expectations in regards to initiatives and associated benefits

Program and Project Leadership and Delivery

• Manages implementation of solutions to eliminate drivers of billing errors and provides guidance to stakeholders on solutions incl control and process improvements

• Contributes to the development of program and project plans, recommending best solutions for billing related error (credit) reductions, control enhancements and efficiency improvements

• Ensures GBCC delivery of BAS recommendations partnering with BAS and GBCC teams

• Manages cross functional SMEs on project teams, holds them accountable for meeting commitments while optimizing processes and documenting internal GBCC changes

• Manages complex issues and escalates for support as required

• Provides SME support on cross functionally led projects that impact billing integrity, accuracy and controls

Reporting and Analysis

• Provides credit driver and control risk insights

• Provides updates on progress in delivering BAS improvement actions

• Works with GBCC Leadership to ensure accuracy and consistency of inputs into reporting

• Uses reporting and insights to support the development and prioritization of proposals for credit reduction and identify opportunities to support target operating model

Knowledge and Experience

• Strong understanding of end to end quote / order to billing processes

• Experience of problem identification, quantification and solution development within policy, process, systems and behaviors

• Experience of identifying control issues and working in partnership with other teams to deliver improvements in response to prioritized issues

• Experience of working with cross functional teams to eliminate process errors and improve quote to cash accuracy

Qualifications

• Role Model for Equinix Culture and Values 

• Builds and maintains trust with cross functional stakeholders

• Able to organize and analyse information and then prioritize and focus on most impactful opportunities for improvement

• Strong influencer who can achieve results through others

• Excellent communication, interpersonal, leadership, presentation and collaborative skills to work effectively with teams throughout organization in remote regions

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.