CRE Reception Desk Host

ion, the host plays a vital role in fostering a welcoming, professional, and inclusive environment that reflects our company values.

This is on-site work located in Warsaw office (Warsaw Spire)

Core Responsibilities

Welcome Desk Operations

• Serve as the first point of contact at the office, creating a positive and inclusive first impression

• Welcome employees, visitors, and CRE customers, engaging in friendly and respectful conversation

• Anticipate and respond to guest needs, aiming to exceed expectations

• Provide information about the building, including wayfinding, policies, and etiquette

• Coordinate visitor check-ins and security procedures using the Envoy system

• Notify employee hosts of guest arrivals and manage security badge distribution

• Monitor and report potential security concerns to the CRE metro lead, building security, or risk management team

• Maintain a tidy and organized lobby area, ensuring prompt removal of clutter or broken items

• Support new employee onboarding by sharing essential resources and ensuring smooth transitions

Events & Engagement

• Help build a collaborative and welcoming community through inclusive events

• Contribute to a positive atmosphere with engaging front desk activities

• Assist in planning, promoting, and supporting CRE-led or supported events

• Coordinate meeting room logistics, including equipment, supplies, and catering for All Hands events

• Partner with internal teams (e.g., We Are Equinix, Employee Connection Network) to support diverse and inclusive programming

• Create memorable moments for visitors and employees through thoughtful gestures

Office Communications

• Develop engaging and informative communications for office events and updates using Outlook, Viva Engage, and Office Raven

• Ensure timely and professional messaging to internal and external stakeholders

• Act as a liaison between employees and departments, helping resolve workplace-related inquiries

Building Operations

• Receive and manage deliveries, mail, and shipping needs

• Provide guidance to vendors, service providers, and CRE staff to ensure smooth coordination

• Support the office ticketing system by assigning or rerouting tickets appropriately, ensuring resolution without dead ends

• Assist employees with business card ordering and other administrative needs

• Uphold Equinix's core values while contributing to our mission of delighting customers

Business Continuity & Compliance

• May serve as a member of the local safety committee

• Maintain knowledge of fire, safety, security, and emergency procedures as outlined in the CRE Playbook

Required Skills

• Experience in customer service, hospitality, or a similar client-facing role

• Strong interpersonal and communication skills

• Fluency in written and spoken English and Polish

• Proficiency in Microsoft Office (Outlook, Excel, Word)

• Confidence in interacting with individuals across all organizational levels

• General office administration skills

Preferred Skills

• Proactive and improvement-oriented mindset

• Ability to balance efficiency with empathy and diplomacy

• Familiarity with facilities management and office support services

• Experience managing programs or resources independently

• Understanding of business planning and budgeting

• Knowledge of work order ticketing systems

Education & Experience

• Bachelor's degree in hospitality management or a related field, or equivalent experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.