Data Center Customer Operations Engineer III / データセンターカスタマーオペレーションエンジニア III




Shinagawa City, Japan


Position summary

Data Center Customer Operations Engineer III / データセンターカスタマーオペレーションエンジニア III

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

*As of Quarter 4 2022

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.


Queue Management / Reporting

  • Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times

  • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard  procedure escalation requests

  • Ensures adherence to commit times within standard operating procedures

  • Maintains detailed written records of all work activity

  • Updates local asset databases and other systems


  • Rack and stack semi-routine customer equipment tickets

  • Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes


  • Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)

  • Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects

  • Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting

  • Supports semi-routine standard operating testing and  standard operating installations of customer assets

  • Supports standard operating procedures of layer 1 cross-connect certification testing

  • May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership

  • Supports the operations and security personnel team for breaks or other activities, when necessary

  • Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management

  • Supports customer satisfaction with timely adherence to following semi-routine execution order requirements

  • Delivers a high level of service and an excellent customer experience when interfacing with customers

  • Provides support with time expectations on new deployments and existing alterations, by following   standard operating procedure guidelines

  • Supports customers on-site by through access control and escorting services


  • Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision

  • Supports vendors on projects

  • Supports physical customer audits


  • Completes all assigned training in a timely manner

  • May provide support to new hires


  • Typically requires a high school diploma and 1-2 years of equivalent work experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@ Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the https://U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.



【対象年齢】 30代前半まで



 日本語能力試験「JLPT」 N1を取得、又は同等に日本語ができる方 



待遇 【勤務時間】シフト勤務


【給与】 前職の年収、経験を考慮し、ご相談の上決定させて頂きます。
















エクイニクスは、均等な雇用機会を提供し、米国ではAffirmative Action*(差別是正措置)を採用しています。

採用にあたり、人種、肌の色、宗教、信条、国籍または民族的出身、祖先、出生地、市民権、性別、妊娠・出産または関連する病状、性的指向、性同一性または性別表現、婚姻・事実婚・同性婚関係、年齢、 軍歴、身体または精神障害、疾患、遺伝情報、政治・団体への所属、犯罪もしくは虐待の被害者またはその家族としての地位、または法令で保護されるその他の状況が不当に考慮されることはなく、すべての公募者に採用に関する検討の機会が与えられます。


Why you should apply for a job to Equinix:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.7/5 in overall job satisfaction

  • 4.8/5 in supportive management

  • 92% say women are treated fairly and equally to men

  • 94% would recommend this company to other women

  • 100% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Health, Dental, Vision, Life, Temporary & Long-term Disability Insurance

  • Internship Programs with Universities by partnering with local universities all over the world

  • Education, Training, Tuition & Certification Reimbursement