Data Center Customer Operations II

Data Center Customer Operations II

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

*As of Quarter 4 2022

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Installations

• Installs customer equipment and cabinets

Cross Connects

• Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper and intra-building cross connects

• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

• Installs and test data center Link cross connects using Fluke and JDSU testers

Ticket Management

• Determines work priorities from the ticket system queue (eg. Siebel) and ensures adherence to all commitment times

Testing/Troubleshooting

• Conducts carrier circuit testing

Documentation/Reporting

• Maintains detailed written records of all work activity

Projects

• Supports senior staff on large scale projects

Training

• Completes all assigned training in a timely manner. Equinix have an in-depth Training and development program designed to help new employees adjust to the workplace successfully, plus on-the-job-training, which helps new starters obtain the knowledge and skills they need to complete their tasks through a systematic training program

Customer Management

• Supports customer satisfaction through timely and precise order execution

Qualifications

• Experience in customer service

• Experience structured cabling techniques (installation, termination & testing)

• Work a shift rota that includes day and night shifts

• Experience of Cat5e / Cat6a / fiber

• Basic understanding of Swedish (not a requirement)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to [email protected] Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.