Data Center Customer Operations III

Equinix

4.7

(51)

İstanbul, Turkey

Why you should apply for a job to Equinix:

  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 94% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Health, Dental, Vision, Life, Temporary & Long-term Disability Insurance
  • Internship Programs with Universities by partnering with local universities all over the world
  • Education, Training, Tuition & Certification Reimbursement
  • #JR-143607

    Position summary

    y and is vital to our success.

    Data Center Customer Operations III

    Job Summary

    The Data Center Technician - Customer Operations applies acquired job skills to work on tasks that are semi-routine in nature.

    His focus is on semi-routine tasks within standard operating procedures, supporting the overall team.

    Responsibilities

    Queue Management / Reporting

    • Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times.
    • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests.
    • Ensures adherence to commit times within standard operating procedures.
    • Maintains detailed written records of all work activity.
    • Updates local asset databases and other systems

    Installations

    • Rack and stack semi-routine customer equipment tickets
    • Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and performs tape changes and standard operating back-up changes.

    Cross-Connect

    • Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
    • Ensures the standard operating procedures are followed on cable management of coax, fiber, twisted pair copper, and semi-routine intra-building cross connects.
    • Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision.

    Testing / Troubleshooting

    • Supports semi-routine standard operating testing and standard operating installations of customer assets.
    • Supports standard operating procedures of layer 1 cross-connect certification testing.
    • May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision.

    Stakeholder Partnership

    • Supports the operations and security personnel team for breaks or other activities, when necessary
    • Supports standard operating procedural tasks provides back-up assistance to team members when necessary.

    Customer Management

    • Supports customer satisfaction with timely adherence to following semi-routine execution order requirements.
    • Delivers a high level of service and an excellent customer experience when interfacing with customers.
    • Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines.
    • Supports customers on-site by through access control and escorting services.

    Projects

    • Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision.
    • Supports vendors on projects
    • Supports physical customer audits

    Training

    • Completes all assigned training in a timely manner.

    • May provide support to new hires.

    Qualifications

    • Ideally requires a University Degree or equivalent qualification in Electrical / Mechanical Engineering or in Networking IT.

    • A good level of English is required.

    • Driving license and a car.

    • Availability to work in night and weekend shift is required.

    Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

    Why you should apply for a job to Equinix:

  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 92% say women are treated fairly and equally to men
  • 94% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Health, Dental, Vision, Life, Temporary & Long-term Disability Insurance
  • Internship Programs with Universities by partnering with local universities all over the world
  • Education, Training, Tuition & Certification Reimbursement