Datacentre Technician (based in Istanbul)

Datacentre Technician (based in Istanbul)

Equinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data centre customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

What you'll be doing:

Installations

• Racks and stacks customer equipment
• Installs customer equipment and cabinets
• Queue Management
• Figures out work priorities from the Siebel queue and ensures alignment to all pre-defined SLAs
• Testing/Troubleshooting
• Conducts carrier circuit testing

Cross Connects

• Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test IBX Link cross connects using Fluke and JDSU testers
• Ensures test results are aligned with industry standards.

Documentation/Reporting

• Maintains detailed written records of all work activity
• Build, assess and continually improve internal and externally-facing controlled documentation

Projects

• Supports fulfillment of projects with direction from senior staff

Customer Management

• Supports customer happiness through timely and precise order execution

Operational Support

• Responsible for monitoring customer applications and Equinix’s operational architecture through the Control Room. In particular generating daily shift reports
• Respond to alarms in accordance with Equinix procedures
• Perform routine physical tasks associated with the daily upkeep and operational readiness of Equinix’s IDC environment
• Conduct tape rotation tasks daily

What we'll be looking for:

Essential

• Technical/ Industrial High School or two-year Vocational School graduate
• Good command of English
• Experience in Experience in Customer Service, Operation Centres or Datacentres
• Willingness to work a 24/7 shift rota that includes day and night shifts

Desirable

• Knowledge of Datacentre environments
• Previous ISP or Telco Background

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.