Director, IT Applications - Service Management

Director, IT Applications - Service Management

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

The Director of IT Enterprise Applications-Service Management directs a team of business engagement and solution authorities aligned to Equinix’s global Service Management capability. The role spans Data Center and Network Services. This leader drives key program execution by accepting modern Service Management concepts and practices. The role collaborates with Operations business function, Product engineering and other teams within IT. The role is responsible for driving the long-term Service Management vision for Equinix Operations.

Responsibilities

• Leadership role that is responsible for the business engagement for Service management with the Operations organization and is responsible for all IT execution in support of and in service to the Transformations programs under this domain

• Leads the creation of the technology vision, roadmap and delivery in support of the Operations organization and it’s technology needs

• Takes full accountability across the lifecycle of technology (plan, design, implement, support)

• Enable simplified processes and lead implementation of new digital solutions to enhance delivery speed and product quality

• Promote and practice an approach to invigorate dynamic initiatives and ensure successful implementation across teams

• Define and implement new operating model changes to accelerate digital transformation e.g., agile

• Develop and maintain effective relationships with key business customers on how IT systems capabilities can solve their business problems

• Translate customer business needs into technology requirements and push for business process transparency where needed

• Develop cohesive strategy for enterprise apps and find opportunities to drive strategic consistency across groups

• Ensure enterprise apps strategy remains in line with organizational strategic goals and objectives

• Maintain external network to gain strategic market insights and stay ahead of on tech trends

Qualifications

• 15+ years in IT field requiring direct management of applications systems, personnel, and budget OR 15+ years leading, owning and delivering applications systems, preferably in tech industry with a distributed team

• Experience with Service Management operations & technology – ITSM

• Experience leading technology transformation, particularly in customer enabling applications

• Experience leading an organization through an agile transformation and/ or through cloud migration

• Experience designing and supporting an enterprise-wide customer and employee enabling systems

• Outstanding ability to collaborate with business customer teams to align on multi-functional processes

• Excellent problem-solving ability to understand business customer needs, drive prioritization, and deliver systems

• Ability to provide thought leadership, think strategically and effectively communicate vision and influence across the organization

• Ability to be results driven to achieve desired outcomes

Skills & Attributes

• Seasoned execution on ServiceNow ITSM modules is a must

• Excellent collaborator, exert influence, communicate and be a great partner at all levels of the organization

• Strong ability to learn quickly, adapt to change and deal with ambiguity

• Skilled at handling sophisticated issues with leadership

• Ability to encourage behavior change in a highly matrixed environment

• Skilled at data driven decision making

• Focus on execution and impact via clear goals, plans and accountability

• Skilled at presenting sophisticated concepts in easy-to-understand way

• Familiarity with Datacenter equipment, architecture and systems highly desired

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to [email protected] Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer (U.S.)).