Global Service Desk Ⅱ (Tokyo) - グローバルサービスデスクⅡ(東京)




Shinagawa City, Japan


Position summary

Global Service Desk Ⅱ (Tokyo) - グローバルサービスデスクⅡ(東京)

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat.

Customer Support

  • Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company

  • May provide support in 1 or more languages

  • Works on tasks outside of the queue as assigned by management

Process (Improvement/ Development/ Management/ Documentation)

  • Consumers of process documentation 

  • Responsible for alerting team leads and managers for discrepancies 

  • May make recommendations for process improvement

Business Systems

  • Develops knowledge of and learns business systems (https://e.g., Siebel , CSC, ECP) within the GSD 

  • Recognizes and escalates when standard processes are not functioning correctly


  • 0+ years experience preferred

  • Bachelor's degree preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the https://U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.






・PC、Microsoft Officeアプリケーションの操作


※期間の定め 無  
※試用期間 有 3ヶ月

2交代制シフト勤務〈日勤8:00~20:30/夜勤20:00~8:30 (休憩2時間)〉

・年次有給休暇(入社日に該当日数を付与、初年度最⼤12 ⽇)

・給与改定 年1回
・賞与 年1回

エクイニクスは、均等な雇用機会を提供し、米国ではAffirmative Action*(差別是正措置)を採用しています。

採用にあたり、人種、肌の色、宗教、信条、国籍または民族的出身、祖先、出生地、市民権、性別、妊娠・出産または関連する病状、性的指向、性同一性または性別表現、婚姻・事実婚・同性婚関係、年齢、 軍歴、身体または精神障害、疾患、遺伝情報、政治・団体への所属、犯罪もしくは虐待の被害者またはその家族としての地位、または法令で保護されるその他の状況が不当に考慮されることはなく、すべての公募者に採用に関する検討の機会が与えられます。


Why you should apply for a job to Equinix:

  • Ranked as one of the Best Companies for Women in 2022

  • 4/5 in overall job satisfaction

  • 4.7/5 in supportive management

  • 92% say women are treated fairly and equally to men

  • 94% would recommend this company to other women

  • 100% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Health, Dental, Vision, Life, Temporary & Long-term Disability Insurance

  • Internship Programs with Universities by partnering with local universities all over the world

  • Education, Training, Tuition & Certification Reimbursement