Manager, Billing

Manager, Billing

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary

The APAC Manager of the Power Price Increase Team is responsible for the management of two analysts based in the APAC timezone and reports into the Senior Manager of Continuous Improvement for Global Billing Credit Collection (GBCC).

Responsibilities

Team Management

Responsible for the APAC Power Price Adjustment (PPA) analyst's day-to-day management. Including (but not limited to):

• Work with Senior Management to develop Objectives and Service Level Objective for analysts

• Help prioritise workload across the team

• Act as an escalation point for internal and external customers

• Join escalation calls with customers where required

• Team Meetings

Stakeholder Engagement

• Works extensively with GBCC Management Team

• Has multiple communication and engagement responsibilities within GBCC teams and stakeholders

• Manages other internal stakeholder engagement and communications with respect to project and program status

Reporting & Analysis

• Provides reporting and insights into status of project

• Works with GBCC Leadership to ensure accuracy and consistency of inputs into reporting

• Assesses and tracks any external projects that may impact the PPA project

• Uses reporting and insights to develop and prioritise any future improvements to the PPA process

• Helps develop and create process documentation related to the PPA process

Qualifications

• Degree holder with 8 years of working experience

• Strong understanding of end to end quote / order to billing processes

• Experience of supervising or managing people

• Experience of problem identification and quantification within policy, process, systems and behaviours

• Experience of working with cross functional teams to eliminate process errors and improve billing accuracy  

Skills and Attributes

• Role Model for Equinix Culture and Values 

• Builds and maintains trust with cross functional stakeholders

• Able to organise and analyse information and then prioritise and focus on most impactful opportunities for improvement

• Strong influencer who can achieve results through others

• Excellent communication, interpersonal, leadership, presentation and collaborative skills to work effectively with teams throughout organization in remote regions

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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