Network Service Engineer III

Network Service Engineer III

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,000+ networks and 3,000 cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

At Equinix Metal, we're out to Build a Better Internet™. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions. 

Equinix Metal Core Values

The entire Equinix Metal team lives by a common set of core values. These are embedded in our approach to the market, our customers, and how we work with each other. We expect new members of the team to show evidence of this and help drive our culture and values across our ecosystem.

Our core values are

• Excited about leading our industry

• Driven, ambitious and persistent

• Find creative solutions to hard problems

• Effective at getting things done the right way

• Community minded and do the right thing

• Passionate about building a better internet

• High motivation to succeed

• Aptitude to learn about technology

• Willingness to take measured risks 

Responsibilities

• Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure

• Work alongside other ops team members to stand up new racks, configure switches, run cables as necessary, and provide local support for network issues

• Provide support to the sales and customer engagement team for customer-related issues

• Troubleshoot and resolve network issues as they arise

• Strong understanding of OSI model and how it relates to troubleshooting

• Work with various vendors to deploy, maintain, and troubleshoot internet transit issues

• Strong optical networking design/troubleshooting experience

• Ability to work closely with internal and external (customer/partner) DevOps organizations in implementation and troubleshooting scenarios

• Participate in an on-call schedule and work off hours for various projects as required

Qualifications

• Education: College degree or equivalent work experience

• Experience: 5 or more years working on large-scale service provider networks

• Network hardware: Juniper MX QFX EX, Arista, Nokia, Firewall appliances, Array networks or other load-balancing hardware, Infinera or other DWDM systems

• Network protocols/technologies: BGP, EVPN, VXLAN, MPLS, ISIS, IPv4/6, MST/PVST, and many others

• Strong organization and time management skills

• Impeccable verbal and written communication skills

• Familiar with local marketplace companies, and the community within the assigned region

• A strong understanding of customer service

• Must be self-motivated and disciplined

Useful Additional Skills

• Strong understanding of Unix-based operating systems

• Strong understanding of Windows-based operating systems

• Programming languages, Python, Bash, PHP, or Perl

• Automation experience with Ansible or Salt

• Experience with ticketing systems

• Experience with DNS, RadB, and IPAM systems

• Certifications: CCNP, CCDP, CCIE, JNCIE, JNCP, ACE-A, or other industry certifications

This role can be remote or based in one of our office locations in APAC.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.