Why you should apply for a job to Equinix:
#JR-128405
Position summary
Network Support Engineer (EMEA)
Job Summary:
Responsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; procurement and installation of equipment for expansion and new services.
Responsibilities
Troubleshooting
· Troubleshoots network problems and outages and provides Level 2 Network Triage support
· Provides escalation level support for Tier1 and Level 1 team
· Performs network monitoring
· Applies the published work around (S & W and H and w) to get the customer issue resolved within the SLA’s as expected
· Provides feedback to the various vendors on hardware and software to improve supportability
· Publishes and manages the NOC checklists
· Delivers reports and metrics on incidents and events
Sustaining Operations
· Monitors network devices, software health and network tools health checks
· Monitors the network tools and reports any device or software outages, prioritizing the issues
· Creates and reports tickets for events and incidents
· Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket
Service Delivery
· Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)
· Generates metrics based on Service Delivery metrics on a periodic basis
Qualifications
- +0,5 year experience
- good English skills, both oral and writing abilities
- ability to work in a shift patter
What are Equinix perks and benefits
Lactation facilities
Fertility
Care-taking PTO
Elder care
Unconscious bias training
Networking
Sponsorship program
Paid maternity
Unpaid maternity
Paid paternity
Unpaid paternity
Paid adoptive
Short term disability
About the company
Equinix Is Where Opportunity Connects
To thrive in a digital world, companies need to break through old information technology constraints and find, share and deliver value in new ways. Equinix, Inc. (Nasdaq: EQIX) connects the world's leading businesses to their customers, employees and partners inside the most-interconnected data centers. With $5.0B+ in global revenue, ...
Why you should apply for a job to Equinix:
