Product Management Director (Platform Experience)

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Job Summary

The Platform Integrity Experience Product Manager (EPM) will be responsible for ensuring our digital experience platform is trustworthy by design. This role will lead the product strategy for foundational platform capabilities including identity and access management (IAM), data access controls, service resiliency, performance observability, and experience governance.

Responsibilities

• Define experience standards, interaction patterns, and platform-level design guardrails to ensure UI/UX consistency across domains

• Establish governance mechanisms that guide distributed product teams in building cohesive, accessible, and on-brand user experience

• Work with engineering leads to define architectural guardrails for scalable secure feature delivery

• Own the customer onboarding experience strategy, working closely with CRH/IAM product management team to define requirements for provisioning, permissions, and delegated administration

• Partner with Security and Architecture to embed zero trust principles and define product-level data access policies

• Ensure platform capabilities align with compliance, audit, and regularity requirements

• Ensure fast, stable, and reliable customer experiences across the platform

• Define performance standards and partner with engineering to address system slowdowns or failures

• Establish visibility into key platform health metrics (e.g. load times, error rates) and their customer impact

• Support readiness for traffic spikes, feature launches, and system dependencies

• Define shared metrics, event structures, and tagging standards to ensure consistency and comparability across experiences

• Establish governance for experience analytics-enabling teams to self-serve while maintaining data quality and compliance

Qualifications

• 8-10+ years of product management experience, including ownership of platform, infrastructure, or governance-focused initiatives

• Proven success leading identity and access management (IAM), platform architecture, or digital security

• Security certification preferred (e.g., CISSP, CCSP or equivalent)

• Familiarity with experience analytics platforms (e.g., Pendo, Amplitude) observability tooling, and performance monitoring practices

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $198,000 to $298,000 per year

• Colorado, Nevada, Rhode Island: $177,000 to $265,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:

• San Francisco, CA / Bay Area: $198,000 to $298,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

USA Benefits eBook