Project Delivery Manager

Project Delivery Manager

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary

Project Delivery Manager is responsible for identifying and delivering credit reduction program projects in collaboration with GBCC and cross functional leaders. Builds effective relationships with global stakeholders to support the delivery of improvements that result in achievement of company wide credit reduction targets and delivery of credit related process improvement within GBCC.

Responsibilities

• This role is responsible for identification and analysis of issues, development of remediation ideas and delivery of projects within this program

• The role will be responsible for the creation, implementation, and execution of process improvement projects, managing risk and actions to deliver on time, at quality, within budget

• Candidate will need to coach and support functional SMEs through the project lifecycle and be able and willing to ‘roll sleeves up’ and deliver key deliverables within the project

Stakeholder Management and Engagement

• Works extensively with GBCC, Continuous Improvement Team and cross functional teams to build effective relationships and execute jointly agreed commitments

• Has multiple engagement responsibilities with functional teams; stakeholders and governance bodies

• Seeks feedback and develops stakeholder knowledge of function and helps to manage expectation

• Supports stakeholder engagement and communications with respect to project and program status

Program and Project Leadership and Delivery

• Undertakes analysis to identify and scope improvement opportunities that lead to reduced volumes of customer credits

• Delivers implementation of agreed solutions (themselves and in conjunction with others) to eliminate drivers of credit memos and provides guidance to stakeholders on solution and process

• Contributes to the development of OA program and project plans and manages implementation of own projects, recommending best solutions for credit reductions

• Manages cross functional SMEs on project teams, holds them accountable for meeting commitments while optimizing processes and documenting internal GBCC changes

• Manages complex issues and escalates for support as required

Reporting and Analysis

• Provides credit memo analysis and insights

• Assesses and tracks credit memo volume benefits from relevant projects

• Uses analysis, reporting and insights to support the development and prioritization of proposals for credit reduction and identify opportunities to support target operating model

Accountabilities

• Project creation and personal delivery across multiple projects and or initiatives

• Stakeholder Management: working with internal/external clients and stakeholders in both collaboration and influencing roles

• Identification of areas for improvement including process efficiency opportunities and methods to deliver improvements

• Identification of potential opportunities, issues or gaps and collaborate with team for quick and effective resolutions

• Select and apply project methodology to projects, educates team members, and enforces processes

• Planning through collaboration across functional teams to create simple business cases and independently collate project plans with an appropriate planning tool

• Conducts project review meetings, participates in program level reviews

• Consistent and transparent communications in line with overall program / business function goals

• Risk management – proactive identification of risks and creation of mitigation plans to manage impact

• Controls and measures:  Create SMART controls and measure performance of process changes to goals over time ensuring continuous improvement

• Communications: Simplify complex ideas, cross-functional issues, and technical solutions and communicate across multiple organizational levels through multiple channels (verbal or written communications, or through PowerPoint presentation)

• Partner with business and technology subject matter experts to build project roadmaps, identify & assess requirements, define scope, create estimates for management approval

Qualifications

• Previous Finance process (Order to Cash and or Billing) and system knowledge

• Proven experience in project delivery and management experience (certification preferred)

• Experienced in data driven continuous improvement process methodologies

• Demonstrable experience of hands on project delivery

• Ability to work independently with mature decision-making skills as demonstrated by previous successes in leading & managing improvement projects

• Presentation, analytical and interpersonal skills with the ability to build relationships

• Highly organized, detail-oriented with proven ability to deliver exceptional results

• Motivated, results-driven, multi-tasking go-getter up to the challenge of a fast-paced environment

• Strong collaboration skills a must: will be required to coordinate closely with multiple teams that are geographically dispersed

• Able to manage cross functional stakeholder expectations and needs with transparent and consistent communication

• Ability to travel to execute events (at this time 0 travel planned)

• Bachelor’s degree (preferred)

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.