Senior Data Center (IBX) Customer Operations Technician

Senior Data Center (IBX) Customer Operations Technician

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installing sophisticated circuits, and performing custom installations.

Servers, cables, fiber, oh my! If you like to ‘rack and stack’ this job could be for you.

Responsibilities

• Racks and stacks customer equipment.

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly.

• Installs circuits requiring sophisticated fiber terminations.

• Resolves work priorities from a ticketing queue and ensures adherence to all contributing times.

• Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed.

• Works with customers to troubleshoot issues.

• Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects.

• Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.).

• Maintains detailed written records of all work activity.

• Designs and leads cage/infrastructure modification projects.

• Completes all assigned training in a timely manner.

• Supports customer happiness through timely and detailed order execution.

Qualifications

• High School Diploma

• A natural curiosity and strong troubleshooting skills.

• Experience working in a critical facility where failure is not an option.

• Strong system level mechanical or electrical proficiency.

• You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation.

• 24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmates and respond to emergencies, etc.

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office. 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to S[email protected].  Please provide your contact information and let us know how we can assist you. 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.